I was amazed how fast the line went at the Tampa airport facility. However, the line had about 250 people in it! That meant that they got people into about 100 cars in about 1 hr 45 min that we waited in line (after about 30 min upstairs to do the paperwork)
The people upstairs could have been more forthright and given us more information about the line situation. We had no idea where to go, what line we were supposed to be in and finally asked our way to the end of the line that wrapped around and around. Nobody from Hertz upstairs explained the situation, or warned us what we were walking into. We are understanding that the problem was a surge in travel compounded by reduced inventory because of Covid, and my complaint is really about the car more than the service. We, after 2 hrs of waiting were offered the choice of a Silver Ford Fusion with a dented fender or a black Ford Fusion, which we took. All mechanicals functioned well, but the passenger seat was like sitting in a hole for my wife. The seat is too low, and visibility is limited for the passenger. I even tried looking up the car online to see if I was missing something, Obviously I wasn't going to get another car from the airport. The suggestions online were to put longer bolts under the seat with metal spacers. I didn't think that was a good choice on a rental. I even bought a cushion at Target to try to get her another inch, They don't make phone books anymore, so we just dealt with it for about 800 miles of driving in two weeks, but boy did I ever hear about it!. Please don't buy any more Fusions! I really liked the wipers that seemed to sense moisture and self adjusted through the rainstorms we had to negotiate.