Once we arrived at the airport, i had contacted them for a pickup. They had a shuttle there in 10 minutes which was great. Once we arrived at the office which was basically around the corner from the airport we filled out the paperwork. The lights were off and the women was behind dark bronze plastic screen. This made it hard to see her and communicate with her. The car they gave me was basically hit on ever corner and had a flat tire. I had asked for one of the other cars in the lot(they had about 30 others that looked new comparable mid-size cars) and I was told no. I told her i wasn't taking the car with a flat tire even thought she felt it was "fine", so I had to wait for them to add air before i would drive it. The muffler was loud which made it hard to speak with my family while accelerating which is pretty much all of the time with all of the hills in St THOMAS. The car pretty much bottomed out on every speed bump even with coming to a full stop and just idling over them. The check engine light was on the entire time and the air bag light was going on and off. The good news is that the car got us around for the week without breaking down, but it was quite an eyesore. The return back to the airport was excellent just like the pickup, it was just the condition of the car and the unwillingness of the staff to provide an alternate vehicle for the poor review