Staff was friendly.
A bait and switch was pulled on me, and I was very upset. I put in my search that I was looking for a car to pick up at SEATAC. Without me realizing it, the site switched to the downtown Seattle location for pickup (which I didn't realize since I don't know the address on either location). I went to SEATAC to get the car and was told I had to go downtown to get it. I had to call my son to pick me up and take me to downtown Seattle to get the car. I had requested a compact car, and by the time I got to Seattle, they told me the only car available was a Toyota 4Runner. This was a big problem since I have a leg problem that caused me great pain getting into the 4Runner. The customer service guy told me I could change it out when a sedan came in, but two days later I was told that all they have is SUV's because of the winter weather. I was finally able to drive back down to Seattle on Tuesday and trade for a RAV4 since it had a much lower profile and was easier to get in and out of with my sore leg. The customer service guy was extremely nice and set it up so that I could turn the car in at SEATAC when the rental was over. So overall, I had to get my son to take me to the Seattle location, and then I had to drive back down to get a smaller car since I was stuck with a huge 4Runner when I had requested a compact car. This was definitely not my best car rental experience!