I arrived Saturday around noon and there was only one person in line in front of me. I had a very friendly person at the counter. He did tell me they do not accept the 3rd party insurance I had purchased through Allianz but they took the name of my regular car insurance to use instead. This was fine for me but could be a problem for someone who doesn’t have car insurance back home. When I went to get my car instead of being a small Chevy spark hatchback I had reserved it was a ginormous SUV. I went back to the desk and they weren’t able to give me a small economy but they gave me a brand new 2022 Toyota RAV4 hybrid. I was in Alaska for the weekend but had rented a compact since it was what I could afford. It was great to have the RAV4. Upon return check out took about 1 minute and was easy. Overall, I had a decent experience and lucked out on the economy cars being overbooked :)