I ordered my car for 8AM and when we shoes up at 9AM due to a delayed flight and getting stuck on the train we were told our car was not ready yet and it would be another hour and a half before we could get it. They had plenty of cars available but I “had to upgrade” to get it. The customer service agent threatened to call the police if I didn’t move over so he could upsell someone else. They tried the same exact thing on the person next to me. They offered me an electric car as an option which I refused and they told them they didn’t have any electric vehicles available and tried to upsell them into a more expensive vehicle they “did have”! A total rip-off. After I told the customer service rep that, lo and behold, I had a free upgrade and a vehicle within 5 minutes! Another thing was that they never mention to you that you can refuse their insurance. It was just which option do you want? Luckily I knew about my credit card perks and that my regular insurance covers rental cars and that my homeowners insurance covers my personal belongings. Most car insurance policies cover rental car damage just like your regular car, by the way! Check that before you pay for unnecessary coverage you already pay for.